Respects the privacy needs and
concerns of our customers. That is why how we handle any personal information,
such as your name, address, email address or phone number ("Personal
Information") that you provide to us is important to us. To earn your
trust, we respect your privacy in handling Personal Information relating to you
and your transactions with us, whether at one of our Www.nutritionme.com stores, our Call
Center or through www.nutritionme.com or one of our related Internet web sites
("Sites"). This Privacy Statement describes the Personal Information
we gather about you, what we do with it, the safeguards we have in place to
protect it, and how you can control our use of it. By using the Sites, the user
agrees, without limitation or qualification, to be bound by this Privacy
When you provide Personal
Information at our Stores, our Call Centers, and our Sites, you are consenting
to the manner in which Www.nutritionme.com will collect, use, disclose and
otherwise manage your Personal Information, as set out below.
Who May Use the Sites
The Sites are not intended or
designed to attract users under the age of 18. We do not collect Personal
Information from any person we know to be under the age of 18. If you are under
18, we ask that you not send us any Personal Information.
Collection and Use of Personal
We may collect Personal
Information that you provide us when you:
Purchase, order, return, exchange or request
certain information about our products and
Contact a Call Center or customer service desk;
Visit or register with our Sites or
participate in another feature of our Sites, such as our Fitness
Enter into a contest or sweepstakes or respond
to one of our surveys; or
Provide us with comments or suggestions.
We may also collect Personal
Information about you from our Service Providers who provide us with e-
commerce related services related to the Sites.
Shopping at Www.nutritionme.com
purchase products and services at one of our Stores, you can do so anonymously
when you pay with cash. If you use a credit or debit card for any of your
purchases, we will collect your credit or debit card information and keep a
history of your purchases. We use this information to process your orders and
to better assist you when you visit or call us. We may also ask for your zip
code as well, to help us improve our product and service offerings to your area.
When you return previously
purchased merchandise or request a refund or exchange, you may be asked to give
your name, address, phone number and show information that identifies you, such
as your ID card or driver's license. We collect this information to help
When you call one of our Call
Centers about a product, delivery, billing question or for customer service,
you may be asked for Personal Information that identifies you along with
additional information we need to help us promptly answer your question, such
as your name and address and a phone number where we might contact you. We may
retain this information to assist you in the future.
Registration is an optional
service provided by our Sites. You do not have to register to browse on our
Sites, but you do have to register to purchase products on our Sites. When you
register, you are asked for information such as your name, address, phone
number, e-mail address, a password that you select, and your interests, if you
choose to register them. Your registration information may be used to help make
your online shopping quicker and easier, by pre-filling certain parts of your
shopping information. When you register you will have the opportunity to sign
up for future marketing information from Www.nutritionme.com. Contests, Questions or Surveys
When you ask a question,
participate in a survey or enter a contest or sweepstakes at a Store, a Www.nutritionme.comsponsored
event or through our Sites, we may collect your name, address, phone number and
e-mail address. We use this information to administer your participation in a
contest or sweepstakes. At the time you are entering a contest or sweepstakes,
we may ask your permission to send you future marketing information from Www.nutritionme.com.
Other Uses of Personal
Personal Information, including information provided to us from our Service
Providers, to continually assess and improve the products and services we
offer. To serve you better, we may combine the Personal Information that you
give us with publicly available information and information we receive from or
cross-reference with our marketing partners and others. We use that combined
information to enhance and personalize your shopping experience with us, to
communicate with you about our products and events that may be of interest to
you, and for other promotional purposes.
Promotional Information and
We would like to inform you of
products and services, sales and special offers that might benefit you. When
you register online or participate in a survey, you will have the opportunity
to sign up for e-mails about our products, services, sales and special offers.
We may also send you mail, email or call you with information about our product
and service offerings if you have provided us with your name and address, email
address or phone numbers at our Stores, Call Centers or Sites. If you would
like to stop receiving such promotional information from Www.nutritionme.com,
please see the Mobile Alerts Statement.
Disclosure of Personal
We enter into marketing
relationships with advertisers or other companies that provide products or
services that we believe may be of interest to Www.nutritionme.comcustomers. We
will share your Personal Information with those marketing partners in order to
help them send you information that we believe will be of interest to you. We
may share non-identifiable aggregated information with these companies. We will
not disclose your credit card account information or e-mail address for these
purposes. We may also provide Personal Information to any of our affiliated
Access to Personal Information
by Companies that Work with or on Behalf of Www.nutritionme.com
Some of our operations, such as
our electronic commerce, may be managed by Service Providers who are
unaffiliated companies. These companies may share Personal Information with
their affiliates and with service providers whom they engage to perform
services related to our Sites or the operation of our business. Examples of
these services include payment processing and authorization, fraud protection
and credit risk reduction, product customization, order fulfillment and
shipping, marketing and promotional material distribution, Web site evaluation,
data analysis and, where applicable, data cleansing. These companies may have
access to your Personal Information on a confidential basis only to the extent
necessary to perform their functions. In no event will we authorize these
companies to use your Personal Information for any reason other than to provide
you with those specific services.
If your purchases are being
shipped to you, your shipping information will be shared with our delivery
service providers. Our delivery service providers are asked not to use your
Personal Information for any purpose other than making the delivery.
Sale of Business
In the event that Www.nutritionme.comor
some of our assets are sold or transferred or used as security, your Personal
Information may be transferred to third parties as part of that transaction.
Disclosures of Personal
Information in Legal Proceedings
If Www.nutritionme.comor any of
our Service Providers is requested by law enforcement officials or judicial
authorities to provide Personal Information on individual users, Www.nutritionme.comor
the applicable Service Provider may, without your consent, provide such
information. In matters involving claims of personal or public safety, Www.nutritionme.comor
the applicable Service Provider may provide your Personal Information to
appropriate authorities without your consent or court process. Www.nutritionme.comor
our Service Providers also will provide your Personal Information in response
to a search warrant or other legally valid inquiry or order, or to an
investigative body in the case of a breach of an agreement or contravention of
law, or in litigation involving Www.nutritionme.com, the applicable Service
Provider, or otherwise as required by law. We may also disclose Personal
Information to assist in debt collection where you owe a debt to us.
Access to Personal Information
You may request access to the
Personal Information that we have about you. If you are a registered user
with our Sites, you can access
your profile information at any time by clicking on the "My Account"
link at the top of any page on the Sites on which you registered.
For further instructions on accessing the Personal Information that Www.nutritionme.commay
have about you, please see the "Contacting Us" section of this
Privacy Preferences / Opt-Out
We now offer an on-line
preference page located within the My Account section on www.nutritionme.com
where you can register and change your preferences to receive or not receive
marketing materials. You may also update what product/lifestyle preferences you
prefer, which may determine what offers and promotional materials you may
receive. You may update these preferences at any time, but you must first
register by creating an account before you can update any of your preferences.
Please allow sufficient time for your preferences to be processed.
You may also change your marketing preferences or remove yourself from our
mailing list by clicking on an "unsubscribe" hyperlink contained in
promotional emails we send you or by contacting us at contacting us through our
contact address provided on “Contact us” page.
Additional Information about Our Sites
Visiting Our Sites
In general, you can visit our
Sites without telling us who you are or providing us with any information.
However, we collect the IP (Internet protocol) addresses of all visitors to our
Sites and other related information such as page requests, browser type,
operating system and average time spent on our Sites. We use this information
to monitor and improve our Sites.
Cookies and Tracer Tags
Our Sites use a technology called
"cookies". A cookie is a tiny element of data that our Sites can send
to your browser, which may then be stored on your hard drive so we can
recognize you when you return. All pages on our Sites where you are prompted to
log in or that are customizable require that you accept cookies. If you have
registered with our Sites, these cookies (1) may let us know who you are, (2)
are necessary to access your account information (stored on our computers) in
order to deliver products and personalized services, and (3) will provide us
and our Service Providers with information that we will use to personalize our
Sites in accordance with your preferences. Cookies are also required to
optimize your shopping experience in that they allow you to add multiple items
to your shopping basket before checking out. You may set your Web browser to
notify you when you receive a cookie. However, should you decide not to accept
cookies from our Sites, you will limit the functionality we can provide when
you visit our Sites.
the performance of our advertising on other websites. Although you may not opt
out of receiving online advertisements generally, you may control the
collection of data on our site used for targeted www.nutritionme.cominternational.com
advertising during your visits to other websites.
Tracer Tags: Our Sites may also
use a technology called "tracer tags". These may also be referred to
as "Clear GIFs" or "Web Beacons". This technology allows us
to understand which pages you visit on our Sites. These tracer tags are used to
help us optimize and tailor our Sites for you and other future website visitors.
Security of Personal Information
We maintain administrative,
technical and physical safeguards to protect against unauthorized access, use,
modification and disclosure of Personal Information in our custody and control.
We also are committed to employing reasonable technology in order to protect
the security of our Sites. However, even with the best technology, no website
is 100% secure. We will take reasonable measures which we believe are
appropriate to protect your Personal Information from loss, misuse, alteration
or destruction, and, where possible, will ask that any third parties to whom we
may transfer such information to take comparable steps to protect that security.
When you place orders on our
Sites, all of your order information, including your card number and delivery
address, is transmitted through the Internet using Secure Sockets Layer (SSL)
technology. SSL technology causes your browser to encrypt your order
information before transmitting it to our secure server. SSL technology, an
industry standard, is designed to prevent someone other than operators of our
Sites from capturing and viewing your Personal Information. Since any order
information you provide to us on our Sites will be transmitted using a secure
connection, if your Web browser cannot support this level of security, you will
not be able to order products through our Sites. The most recent versions of
Netscape NavigatorTM and Microsoft Internet Explorer® can support a secure
connection and can be downloaded for free from the Netscape and Microsoft
To provide you with an increased
level of security, online access to your Personal Information is protected with
a password you select. We strongly recommend that you do not disclose your
password to anyone. Www.nutritionme.comwill never ask you for your password in
any unsolicited communication (including unsolicited correspondence such as
letters, phone calls or e-mail messages).
Our Privacy Statement and Outside
This Privacy Statement only
applies to the various Sites. Our Sites may include links to the websites of
our business partners, vendors and advertisers. These other sites are outside
of our control. Please be aware that these websites may collect information
about you, and operate according to their own privacy practices which may
differ from those contained in our Privacy Statement. Remember to consult that
information you submit is no longer in our control.
Privacy Statement Modifications
From time to time we may modify or
amend this Privacy Statement in order to comply with new laws or regulations or
to reflect future changes in our business practices. Any changes in our
policies will be communicated in this page so please check back on occasion. We
also may post a notice on our Sites or send an email describing the changes.
If you have any questions about
our handling of Personal Information, please contact us at contacting us
through our contact address provided on “Contact us” page.
Last Updated: 19/July / 2019
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